Hainan Airlines

Company description:

Since its first flight, Hainan Airlines has been operating safely for 21 successive years, maintained an excellent safety record, and its service has won the unanimous approval of a wide range of passengers and those in the civil aviation industry. It was awardedthe WTA World’s Best Economy Class Award at the World Travel Awards by the organizing committee on November 30, 2013 andwas shortlisted by internationally renowned brand consulting assessment agency BRANDZ for the most valuable top 100 Chinese brands on December 4. Since 2011, Hainan Airlines, with its high quality service standards and continuous years of service innovation, has won four consecutive global SKYTRAX five-star airline ratings. Meanwhile, it has also won SKYTRAX “Best Airline in China” and “Best Staff Service in China” awards for the fifth time.Hainan Airlines inherits“Oriental hospitality”, advocates a “respect for the customer” service spirit, follows the “SMILE” service standard, passes on the “cherished experience” brand philosophy, highlights the “Oriental Beauty” new international brand image, becoming a world-class aviation enterprise and brand for the Chinese nation.